Frequently Asked Questions
HOW MUCH DOES SHIPPING COST?
Shipping is free for all U.S. orders!
Our expedited shipping methods are as follows:
Priority 2-Day Shipping……………$10
Next Day Air Shipping……………..$25
WHERE DO YOU SHIP?
At this time we only ship within the U.S.
WHAT HAPPENS IF MY PACKAGE STILL HASN’T ARRIVED?
If your order has not arrived within the estimated shipping time frame that you selected, send us an email at firstname.lastname@example.org with your order number and we would be more than happy to help!
WHAT IS THE RETURN POLICY?
We allow returns on most items within 30 days of when your order delivers as long as it is:
-And with original tags and packaging
HOW CAN I PROCESS MY RETURN/EXCHANGE?
Returns can be processed easily by clicking HERE and entering your order number.
WHAT IS FINAL SALE?
Any products marked as Final Sale are nonrefundable and cannot be returned.
WHAT’S MY SIZE?
You can click HERE to see our size charts.
HOW IS NUZZLE CLOTHING SUPPOSED TO FIT?
Our fabrics are made to be comfy and cozy with a more relaxed fit.
Buy Now, Pay Later
WHAT OPTION DOES NUZZLE HAVE TO PAY IN INSTALLMENTS?
Nuzzle is pleased to offer an installment payment program powered by Shopify and Affirm. It’s called Shop Pay. When checking out with Shop Pay, you have the ability to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four (4) equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due two (2) weeks after your purchase.
WILL USING THE INSTALLMENT PAYMENT PROGRAM HAVE ANY IMPACT ON MY CREDIT SCORE?
No it will not. If you elect to pay via Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm, who is the backend service provider, will not report to credit bureaus.
WHAT ARE THE METHODS OF PAYMENT ACCEPTED FOR INSTALLMENTS?
You can use debit and credit cards to make your payments on Shop Pay.
DOES THE INSTALLMENT PAYMENT PROVIDER CHARGE LATE FEES?
No. There are no late fees if you miss a scheduled payment.
HOW ARE REFUNDS HANDLED?
If you request a refund, the amount will be returned to your original payment method within 3-10 business days, and the balance will be updated.
If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
HOW DO I MANAGE MY SHOP PAY ACCOUNT OR CHANGE PAYMENT METHODS AND ADDRESSES?
You can manage all of these settings through the Shop portal here.
If you have more questions about how Shop Pay works, they have a great article about it here.
WHAT IF I STILL HAVE QUESTIONS?